What makes a website user friendly?

Last updated 03.04.2020

When was the last time you visited a website and had no idea what the company was offering? Maybe you clicked around to find some more information, but, failing to do so, clicked away in exasperation. This is exactly what you don’t want to happen with your website. Let’s look at how you can apply our website design tips to ensure your website is user friendly.

What is UX design?

UX design, or user experience design, is a type of website design that contemplates how a user feels when they visit a website for the first time. This can include ease of use, efficiency in performing tasks, and how useful the site is for them. When building your website with UX design in mind, you need to make sure your website answer three key questions, the why, the what and the how of your product:

Why should your customers want to use your product?

What can customers do with your product and what is its functionality and features?

How can they buy or access the product?

If your website can answer these questions quickly and efficiently, then your user will enjoy the experience they have on your site. This makes it more likely for them to convert into a customer, recommend your site to others and have a positive first impression of your company.

Why is UX design important?

If you have good UX design, then your users are more likely to have a positive experience with your company and therefore your product. In fact, according to HubSpot research, 75% of respondents stated that they thought ease of finding information is the most important element of a website. So, when you’re using your website builder and trying to work out a good website design, you need to put functionality and ease of use at the top.

But how are you supposed to know what your users want in your website? Sports network ESPN decided to find out by asking their users what features and functionality they wanted on the site to improve the UX. By taking the suggestions on board and altering their website accordingly, they managed to increase their revenue by a staggering 35%.

It’s clear that a good UX design can have a huge effect on how your visitors view your site and how likely they are to convert into customers.

How can you improve your UX?

The first step in making sure that your website design is optimised for good UX is to always have your audience in mind. Remember they’re not necessarily interested in the product you sell, but rather the problem your product will solve for them and the benefits this will have in their day-to-day lives. Make this clear, but don’t over explain.


Simplicity is key. We know it’s easy to think that the more bells and whistles you put on your website, the better it will be, but actually it just makes it more complicated for the user. Here at KitStart we know this; that’s why our website builder has just the right amount of tools for you to create a professional-looking website with good user experience. No more, no less. When you think of adding another feature to your website, stop and think about what it will actually provide for your user.

If you sell complex products, or a variety of different services and you’re struggling to keep the website simple, think about creating an interactive guide, or a helpful infographic that will help them decide quickly and easily what they need. Canva and Venngage are both free-to-use online infographic makers with ready-made templates so you can easily input your company’s information.


Especially now, compatibility with a variety of browsers and devices is crucial to avoid putting people off. Recent research from Visual.ly shows that 85% of adults think that a mobile website should be as good or better than their desktop website, showing how much people value looking for information on the go.

You can check what your site looks like on mobiles with Google mobile site tester, but it’s not that fast. If you choose KitStart as your website builder, you can instantly see what your site looks like on mobile or tablet at the click of a button – all our website templates are compatible with all devices.

Call to Action

Did you know that 70% of small businesses don’t have a Call to Action (CTA) on their homepage? This is the section that tells the user what to do, either to buy your product, to register for a free trial, or to contact you for more information. Without this, a visitor can feel directionless when they arrive at your site – you’re not answering the why, what or how questions they have. A CTA is easy to add; just make it short and snappy and put it on your homepage – make sure it stands out!

If you’re tempted to design your own website now but are still daunted by the prospect, then try KitStart! We make your life easy by giving you ready to go templates, colour schemes, and font choices, and with our fully mobile-compatible website builder, you can design your website on the go!

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